Murphy has used both proactive and reactive methods to reduce the amount of water lost from the city’s distribution system, Public Works Director Donald Reese said.
In a presentation to the Tuesday, Nov. 18, City Council meeting, Reese said the loss of 285 million gallons in 2024 was an improvement from the losses of 461 million gallons in 2022 and 497 million gallons in 2023.
He said last year’s total was 19% of the total received from the North Texas Municipal Water District.
In the first nine months of 2025, the city’s system has lost 132.5 million gallons, or 12.9%, as of Sept. 30, Reese said.
Proactive detection focuses on spotting problems before they escalate. Field crews look for signs of pooling, ponding or running water during normal daily operations, and the city leverages the Neptune 360 software platform to flag potential customer-side meter leaks. Such efforts allow staff to uncover issues that may not yet be visible to residents. Meanwhile, reactive detection was driven primarily by reports from the public.
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